Effective Date: 4/23/2018
Last Updated: 9/4/2025
Welcome to Reach IT Solutions. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, communication channels, and any related platforms (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Use of Our Website and Services
You agree to use the website and Services only for lawful purposes and in accordance with these Terms. You may not:
- Attempt to gain unauthorized access to any systems or networks connected to the website.
- Disrupt or interfere with the security or functionality of the Services.
- Use the website for any fraudulent or malicious activity.
We reserve the right to suspend or terminate access to the Services at any time without notice for violations of these Terms.
2. Managed IT & Support Services
Our managed IT services, consulting services, and support offerings are governed by separate written agreements, Master Service Agreements (MSA), Scopes of Work (SOW), or Statements of Service.
3. SMS Messaging Terms
By providing your mobile number to us, opting in on our website, filling out a form, or engaging with our Services, you consent to receive SMS and MMS messages (“SMS Messages”) from us for purposes including, but not limited to:
- Service alerts
- Appointment reminders
- Ticket updates
- Security or outage notifications
- Account-related messages
- Marketing or promotional messages (only if you opt in)
3.1 Opt-In Requirements
By opting in, you certify that:
- You are the owner or authorized user of the mobile number provided
- You are at least 18 years of age
- You understand that message frequency may vary
3.2 Opt-Out Instructions
You may opt out at any time by replying “STOP” to any SMS Message you receive from us.
After you send “STOP,” we will send a final confirmation message and cease SMS communications unless you re-opt-in.
3.3 Message and Data Rates
Message and data rates may apply depending on your mobile carrier.
Carriers are not liable for delayed or undelivered messages.
3.4 Consent Not Required
Your consent to receive SMS Messages is not a condition of purchasing any product or service.
3.5 SMS Data Handling
We do not sell SMS contact information.
Data associated with SMS communications may be used to maintain compliance, improve service delivery, troubleshoot communication issues, or satisfy regulatory requirements.
4. Privacy
Your use of the website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our Services, you acknowledge and agree to the Privacy Policy.
5. Intellectual Property
All content on the website—including text, images, graphics, logos, code, and design elements—is the property of the Company or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, or modify any content without explicit written consent.
6. Third-Party Links
Our website may contain links to third-party sites or tools.
We are not responsible for the content, privacy practices, or reliability of third-party websites. Accessing these links is at your own risk.
7. Disclaimers
Our website and Services are provided on an “as-is” and “as-available” basis.
We do not guarantee:
- Error-free operation
- Continuous availability
- That the website or Services will be free from viruses or harmful components
To the fullest extent permitted by law, we disclaim all warranties, express or implied.
8. Limitation of Liability
To the extent permitted by law, we will not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Use or inability to use the website
- Unauthorized access to data
- Third-party conduct
- Errors or interruptions in service
Your sole remedy is to discontinue use of the website or Services.
9. Indemnification
You agree to indemnify and hold harmless the Company, its employees, contractors, and affiliates from any claims, losses, damages, liabilities, or expenses arising from your use of the website or violation of these Terms.
10. Modifications to Terms
We may update or modify these Terms at any time.
Changes take effect immediately upon posting.
Continued use of the website constitutes acceptance of updated Terms.
11. Contact Information
For questions regarding these Terms or SMS-related concerns, contact us at:
Reach IT Solutions
980-525-5552
Email: support@reachitsolutions.com
Website: https://reachitsolutions.com
